Information Technology

• Basic Computer Skills
✓ Introduction to computers, operating systems, and software
applications
✓ Internet browsing, email usage, and basic troubleshooting

• Networking
✓ Fundamentals of networking, protocols, and security
✓ Network administration, troubleshooting, and network design

• Cybersecurity
✓ Basics of cybersecurity, threat identification, and prevention
✓ Advanced topics like penetration testing, ethical hacking, and
compliance training

• Data Analysis
✓ Training in data management, analysis, and visualization tools like
Excel, SQL, or Python.
✓ Business intelligence tools and data storytelling techniques

• IT Support and Helpdesk
✓ Training on customer service, ticketing systems, and troubleshooting
techniques
✓ Operating systems support (Windows) and mobile device support

• Artificial Intelligence & AI utilization for business advantage
✓ Basics of AI, machine learning algorithms, and tools
✓ Practical applications of AI in business

Telecommunications

• Introduction to Telecommunications
✓ Basics of telecommunications systems and terminology
✓ Overview of different types of communication methods (e.g., voice, data, video)

• Telecommunications Networking
✓ Understanding network topologies, architectures, and protocols
✓ Training on local area networks (LAN), wide area networks (WAN), and the Internet

• Wireless Communication
✓ Fundamentals of wireless technologies, including Wi-Fi and cellular systems
✓ Radiofrequency (RF) principles and propagation

• Fiber Optics and Cabling
✓ Understanding fiber optic technology, installation, and testing
✓ Basics of structured cabling systems and standards

• Telecommunications Systems and Equipment
✓ Overview of telecommunications regulations and compliance requirements
✓ Understanding industry standards and legal considerations

• Network Security in Telecommunications
✓ Basics of cybersecurity principles related to telecom networks
✓ Strategies for securing telecommunications infrastructure against threats

• Telecommunications Project Management
✓ Principles of project management specific to telecommunications projects
✓ Planning, executing, and monitoring telecom projects effectively

• Telecom Customer Service and Support
✓ Skills for effective communication and customer service in telecom support
✓ Managing technical issues and customer expectations